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Aug 17, 2011 7:53 am
Aug 17, 2011 7:53 am
Subject: Re: Rapide 125 for Sale...
Here's a thought. Many sub-assembles such as gearboxes etc were bought in, as was the Meadows engine with pre-war cars. If, for example, a gearbox was causing problems, it could be whipped out and a replacement put in so the customer had his car back very quickly. The company could then have a dialogue with the component supplier as to who was ultimately responsible for the warranty claim.
In the mean time the customer was delighted with the "no quibble" guarantee of his super-car which of course he drove hard!
Colin
Here's a thought. Many sub-assembles such as gearboxes etc were bought in, as was the Meadows engine with pre-war cars. If, for example, a gearbox was causing problems, it could be whipped out and a replacement put in so the customer had his car back very quickly. The company could then have a dialogue with the component supplier as to who was ultimately responsible for the warranty claim.
In the mean time the customer was delighted with the "no quibble" guarantee of his super-car which of course he drove hard!
Colin